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Troubleshooting

The admin buttons do not appear​

  • Install assets and clear the cache: 
    bin/console assets:install
    bin/console cache:clear
  • Make sure the plugin is activated (bin/console plugin:list).
  • Clear the browser cache or reload the Administration.

“No webhook URL set” / no_webhook_url​

No URL is configured for the respective action. Enter the appropriate webhook URL in the Configuration – and note that the URL applies per sales channel. Check whether the correct sales channel is selected.

Data does not arrive in n8n​

  • Webhook active? In n8n the workflow must be active, or the production URL (not the test URL) must be used.
  • Reachability: The Shopware server must be able to reach the n8n URL via HTTPS (check firewall, DNS, proxy).
  • HTTP status: Sending is only considered successful on HTTP 2xx. If n8n returns e.g. 4xx/5xx, the plugin reports an error.
  • cURL enabled? The PHP curl extension must be installed and active.

“No products/customers/orders found”​

There are no records for the selected sales channel or – for products – for the selected category. Check the selection or remove the category filter.

Large data volumes​

When sending products, all matches are currently sent in one request (no batching). For very large catalogs this may hit PHP limits (memory_limit, max_execution_timeout). If needed, send in smaller batches using a category filter, or raise the server limits.

Flow action does not send​

  • Check whether the flow's trigger actually fires (is the flow active?).
  • Check the webhook URL stored in the flow sequence.
  • Look in the Shopware log (var/log/) for error messages.

Logs & diagnostics​

  • Shopware log: var/log/<environment>.log
  • The host's web server / PHP error log
  • Review the executions of the affected workflow in n8n